What should I bring to my first appointment?
Please make sure that you arrive to the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork and insurance information to put you into our system. To save time, you can also print the New Patient Forms located on our New Patients page and bring them filled out to your appointment. Please bring anything that has to do with your health, this may be your medications, your blood pressure machine, and or a blood sugar machine. It is important to be sure your machines are callobrated correctly and get the dosage of your medications in the chart.
Do I need to have my blood pressure checked regularly?
Blood pressure checks will be done on every visit. Blood pressure has a tendency to go up as we age so check your blood pressure on your own at one of the local pharmacies. Any Blood Pressure where the top number is over 135 and the bottom number is over 85 should be monitored more closely.
How is the doctor-patient relationship different here, compared to other hospitals or clinics?
We have a very family orientated atmosphere in the office. Many of our employees have been at the office over 15 years which assures our comfort level with the services we provide and allows patients to feel consistency in their care. We aim to give each patient undivided attention on each visit because of this sometimes a visit may run over the allotted time schedule.
How will I pay for my care?
Each visit you will be expected to pay you co-pay which is predetermined by your insurance company. Any test like blood work, electocardiogram, immunizations, and outside testing may require some kind of payment, it is up to you to know what your insurance covers so that you dont get stuck with a bill for what you felt “might” be covered benefits. We service over 20 health plans and all of them are a little different so call your insurance benefit service number on the back of your card before your visit. If you have accumulated a bill at the office and you are not making payments we reserve the right to cancel your visit for non payment.
What is your cancellation policy?
Our office operates on an appointment basis. We realize your time is valuable. We make every effort to be on schedule. Cancellations of office visits must be made at least 24 hours in advance, or you will be charged for a missed visit.
How can I get a hold of my medical doctor?
You can call the office at 314-831-2600 or the exchange at 314-865-6000
How can I prevent a cold or flu?
Get a yearly flu shot. The flu shot usually arrives in the office around October. During flu season use good handwashing techniques get plenty of rest. Flu season can start at early as October and last through March with the highest level of flu activity in February. Cover your cough, stay home when you are sick, and keep your hands away from your nose and face.
How do you notify your patients of lab or test results?
Each patients labratory results are looked at by the provider. If there are abnormalities you will be required to come in to review them. There is a large volume of labs each day and no way for the provider to call every patient by phone and discuss there labs. It is important for you to know what labs you are having done and what they mean. If your labs are normal and you choose not to come in, we will call with all normal results with in five business days. If you don’t receive a call please contact the office.
Will I be able to get copies of my test results?
You may get copies of you lab results upon request.
Do you allow urgent or same day appointments?
Yes, just call the office and let the receptionist know that you need an appointment. The phone lines seem the busiest at 9:00 am so be patient.
What are your office hours of operation?
9-5 with lunch between 1-2:15